# Business Development Manager

## Summary

In this role, the Business Development Manager’s role is to unlock a high-potential segment of the market that has historically gone untapped. Calling on fleets under 100 vehicles and thousands of early-stage prospects have not been fully qualified. This role is designed to capitalize on over 10,000 existing unqualified prospects and develop new small-to-mid-sized fleet opportunities into qualified revenue-generating accounts. In addition, this role will serve as a pilot initiative to introduce and sell EMKAY’s proprietary technology as a standalone solution — separate from full-service fleet management. This represents a strategic expansion of our go-to-market model and a powerful opportunity to position EMKAY as both a fleet management leader and a technology solutions provider. This position serves as both a high-performance sales engine and a structured training ground for future field sales leaders.

## Essential Duties & Responsibilities

- Ability to engage prospects via phone, email, and digital outreach
- Prospect into a database of 10,000+ dormant or unqualified leads
- Execute high-volume outbound prospecting (1,000+ calls per month)
- Activate and qualify smaller fleet opportunities (<100 vehicles)
- Ability to re-engage dormant prospects within existing CRM database
- Ability to qualify fleet size, pain points, timing, and budget
- Set qualified appointments and virtual demos for senior sales leaders
- Conduct introductory discovery calls
- Deliver virtual presentations and platform overviews
- Maintain accurate CRM documentation and activity tracking
- Meet and exceed monthly appointment and pipeline targets
- Identify decision-makers and buying signals
- Develop pipeline and pass larger opportunities to Directors of Fleet Strategies
- Introduce and position EMKAY’s technology platform as a standalone solution
- Identify prospects who may not require full fleet management but can benefit from EMKAY technology
- Conduct virtual demos focused on software capabilities and ROI
- Gather market feedback to refine messaging and pricing strategy
- Identify vertical opportunities within small-to-mid-size businesses
- Execute the Account Management strategy for assigned accounts under 100 units
- Deliver virtual training demos for new signed accounts, including Drivers and Fleet Administrators

## Qualifications

- 1-3+ years of inside sales, SDR, or business development experience
- Minimum of a four-year college degree.
- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload
- Exceptional phone presence, ability to build credibility quickly, and objection-handling skills
- Resilient, persistent, and results-oriented
- High activity mindset with resilience and grit
- CRM proficiency (Salesforce or similar)
- Strong verbal and written communication skills
- Interest in technology sales and SaaS-style selling
- Analytical mindset with the ability to interpret data and translate insights into action
- Coachable with a strong desire to grow into advanced sales roles
- Technical proficiency, including PowerPoint, Excel, Pivot Tables, Data sorting, etc.
- Automotive, Fleet industry, experience a plus


# Director of Fleet Strategies - Calgary, AB

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Dallas, TX

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Denver, CO

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Itasca, IL

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Montreal, QC

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Philadelphia, PA

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Phoenix, AZ

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Westlake Village, CA

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Collision Support Specialist

## Summary

The Accident Management Specialist plays a key role in helping drivers navigate the accident and repair process with clarity, support, and confidence. This position combines customer communication, repair coordination, billing accuracy, and issue resolution to ensure drivers receive timely service and EMKAY maintains strong operational performance.

This role is ideal for someone who excels in fast‑paced environments, enjoys solving problems, and takes pride in delivering outstanding service during high‑stress situations for drivers and fleet managers.

## Why This Role Matters

- You help drivers through one of the most stressful parts of vehicle ownership: accidents.
- You ensure repairs, rentals, and documents move quickly and smoothly.
- You identify billing discrepancies and cost‑saving opportunities.
- You contribute directly to client satisfaction and operational efficiency.

## Key Responsibilities

### Driver & Client Support:

- Serve as the main contact for drivers and fleet managers throughout the accident process.
- Provide proactive updates and explain repair timelines and next steps clearly.
- Resolve questions, concerns, and service issues with professionalism and empathy.

### Repair & Rental Coordination:

- Obtain repair estimates, status updates, police reports, and supporting documentation.
- Arrange short‑term rental transportation when required.
- Track repair progress to ensure timely completion.

### Billing & Invoice Review:

- Audit vendor invoices for accuracy and resolve discrepancies directly with shops.
- Document cost savings achieved through negotiation and invoice review.
- Maintain accurate certificates of insurance for assigned clients.

### Operational Documentation & Collaboration:

- Maintain complete, accurate, compliant claim documentation.
- Collaborate with internal teams to ensure seamless service.
- Participate in cross‑training and assist with special projects as needed.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Repairs and rentals are coordinated quickly, with minimal driver downtime.
- Invoice discrepancies are identified and resolved before billing.
- Claim files are complete, organized, and compliant with EMKAY standards.
- The specialist demonstrates ownership, sound judgment, and consistent follow‑through.

## Qualifications

### Required:

- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to multitask and manage multiple active cases.
- Basic computer proficiency including email, word processing, and spreadsheets.
- Ability to learn automotive terminology and accident‑related processes.

### Preferred:

- Experience in automotive service, fleet management, or insurance claims.

## Skills That Make You Successful

- Clear and empathetic communication.
- Strong organization and attention to detail.
- Problem‑solving mindset with ability to resolve issues independently.
- Ability to stay calm and effective during urgent or high‑stress situations.
- Collaborative, team‑oriented work style.

## About EMKAY

EMKAY is dedicated to delivering exceptional client service and supporting employee development through training, collaboration, and opportunities for ongoing growth within the organization.


# Fleet Telematics Support Specialist

## Role Overview

The Fleet Telematics Support Specialist ensures seamless operation of telematics devices and software across EMKAY fleets. This role focuses on maintaining high adoption rates, troubleshooting devices, and supporting AI-driven and EV-related fleet initiatives to drive operational excellence. This role also co-owns the accurate processing and reconciliation of telematics-related billing to ensure operational and financial alignment.

## Key Responsibilities

- Provide remote and in-person support for telematics device installation, troubleshooting, and maintenance.
- Monitor device connectivity, alerts, and data integrity in real time.
- Assist fleet managers and drivers with dashboards, user groups, reporting, web portal functionality, and AI-driven insights.
- Escalate technical issues to vendors or IT teams as needed.
- Maintain documentation for device configurations, support processes, and fleet technology procedures.
- Support adoption of AI-driven and EV fleet initiatives, ensuring driver compliance and operational efficiency.
- Process and validate telematics-related invoices, ensuring alignment with contracted pricing, device counts, and service plans.
- Reconcile vendor billing against internal fleet records, identifying discrepancies in device activations, deactivations, and data usage.
- Track and maintain accurate records of billing status, including pending, approved, and disputed invoices.
- Partner with internal finance and operations teams to resolve billing inconsistencies in a timely manner.
- Support monthly invoice close processes by ensuring all telematics charges are accounted for and properly documented.
- Maintain documentation of billing workflows, reconciliation procedures, and vendor requirements.
- Assist in auditing telematics billing data to ensure accuracy across platforms and systems.

## Qualifications

- 1–3 years’ experience in telematics support, IT, or fleet operations.
- Familiarity with telematics devices, fleet management software, and AI-assisted tools.
- Strong customer service and problem-solving skills.
- Understanding of fleet KPIs, EV operations, and data-driven decision support.


# Telematics Solutions Subject Matter Expert (SME)

## Role Overview

The Telematics Solutions SME is EMKAY’s technical and strategic authority on telematics, AI-driven fleet insights, and emerging fleet technologies. This role serves as a trusted advisor to both clients and internal teams, driving the adoption, optimization, and continuous evolution of telematics solutions across the organization.

Blending deep subject matter expertise with client-facing consulting, the SME ensures that telematics platforms, device ecosystems, and billing structures deliver measurable business value. This role plays a critical part in shaping best practices, influencing product development, and guiding clients through complex fleet technology transformations.

## Key Responsibilities

### Subject Matter Expertise & Thought Leadership

- Serve as the organization’s go-to expert on telematics platforms, AI-driven insights, EV fleet technologies, and connected vehicle data.
- Define and standardize best practices for telematics deployment, data utilization, and performance optimization.
- Act as an escalation point for complex technical, operational, and billing-related issues.
- Stay ahead of industry trends and emerging technologies, translating them into actionable strategies for clients and internal teams.

### Client Advisory & Strategic Consulting

- Advise clients on telematics strategy, AI adoption, predictive maintenance, EV integration, and safety optimization.
- Lead high-value client engagements including executive presentations, solution design, and strategic business reviews.
- Translate complex data into clear, actionable insights that drive measurable ROI.
- Guide clients through onboarding, implementation, and long-term optimization of telematics solutions.

### Operational Oversight & Technology Enablement

- Provide expert guidance on telematics device performance, connectivity issues, and data integrity.
- Oversee troubleshooting efforts by support teams, vendors, and IT, ensuring timely and effective resolution.
- Ensure strong adoption of telematics platforms through enablement of fleet managers and drivers.
- Establish and maintain documentation, standards, and workflows for telematics systems and support processes.

### Analytics, Insights & Optimization

- Analyze telematics and fleet data to identify trends, risks, and cost-saving opportunities.
- Partner with analytics teams to develop predictive models, benchmarks, and performance frameworks.
- Recommend and drive implementation of optimization strategies across client fleets.

### Billing Governance & Financial Alignment

- Provide oversight of telematics billing accuracy, ensuring alignment between contracted services, usage, and invoicing.
- Act as a senior escalation point for complex billing discrepancies and vendor-related issues.
- Identify systemic opportunities to improve billing transparency, processes, and cost efficiency.
- Integrate financial insights into client strategy discussions, reinforcing value and ROI.

### Cross-Functional Influence & Solution Development

- Collaborate with Sales, Product, IT, Finance, and Operations to shape and refine telematics offerings.
- Influence development of new services, AI capabilities, and modular solutions based on client needs and market trends.
- Support development of proposals, ROI models, and client-facing materials.

## Qualifications

- Bachelor’s degree preferred (Business, Data Analytics, Engineering, or related field)
- 5+ years of experience in telematics, fleet management, or technology solutions
- Deep knowledge of telematics platforms (e.g., Geotab), connected vehicle data, and fleet systems
- Strong analytical capabilities with ability to translate complex data into strategic insights
- Proven ability to influence stakeholders and lead through expertise rather than authority
- Experience with AI-driven fleet insights, EV operations, or consultative solution design preferred

## Key Success Metrics

- Adoption and optimization of telematics solutions across client base
- Client impact: measurable cost savings, safety improvements, and operational efficiency
- Reduction in escalations through strong standards and proactive guidance
- Accuracy and transparency of telematics billing processes
- Contribution to innovation and evolution of EMKAY’s fleet technology offerings

## Summary

This role is designed for a highly skilled expert who thrives at the intersection of technology, data, and client strategy. The Telematics Solutions SME elevates EMKAY’s capabilities by ensuring that telematics and AI-driven solutions are not only implemented—but fully understood, optimized, and continuously improved.


# Vehicle Licensing Specialist

## Summary

Provides day-to-day administrative support to the Vehicle Licensing Services (VLS) department. This role assists the team with data entry, document handling, correspondence, and general office tasks to help ensure the smooth processing of vehicle registrations, titles, and state changes on behalf of EMKAY’s fleet clients.

## Essential Duties & Responsibilities

*\*Subject to change based on department and corporate needs.*

1. Assists with the processing of state changes by entering data and routing documentation per department procedures.
2. Performs data entry to support the maintenance of registration and title records within fleet management and titling systems.
3. Receives, reviews, and scans incoming titles and forwards them to the appropriate Team Lead for handling.
4. Sorts and distributes the department’s daily mail and reports to the appropriate team members.
5. Assists with the preparation and distribution of checks for services and client reimbursements, ensuring proper supporting documentation is included.
6. Supports the team in responding to routine inquiries from internal staff and external clients related to vehicle registrations, titles, violations, state changes, initial registrations, and taxes.
7. Assists with follow-up on state changes that are out for processing, in alignment with the VLS department calendar.
8. Provides support for the preparation and distribution of monthly registration letters and recurring department reports.
9. Notifies management when departmental forms or supplies need to be replenished.
10. Follows all VLS department standards, workflows, and compliance guidelines as directed.
11. Participates in team and department meetings as scheduled.

## GENERAL DUTIES AND RESPONSIBILITIES

12. Handles incoming phone and email inquiries in a professional and courteous manner, directing questions to the appropriate team member when needed.
13. Works cooperatively with other EMKAY departments to support information and service requests, applying the same responsiveness extended to external clients.
14. Cross-trains to provide backup coverage for other VLS team members as directed, and assists in training peers on assigned tasks.
15. Operates standard office and digital tools including scanning equipment, electronic document management systems, and multifunction devices.
16. Assists with incoming and outgoing correspondence, including routing, copying, and preparing materials for distribution.
17. Supports special projects and completes additional tasks as assigned by the department supervisor or team lead.
18. Ensures all communications are consistent with EMKAY’s brand and communication standards.

## CORPORATE POLICIES

Adherence to all corporate policies as outlined in the current Employee Handbook, including but not limited to:

- Harassment Policy
- Business Ethics and Code of Conduct
- Conflicts of Interest
- Dress Code
- Attendance
- Privacy Statement
- Brand and Communication Standards

## HOURS AND WORK SCHEDULE

This is a full-time, non-exempt position defined at 40 hours per week. Standard business hours apply, Monday through Friday, with the specific schedule determined at the time of hire based on department needs. The schedule may be revised as business needs evolve. This position requires a reliable record of attendance and punctuality.

## LANGUAGE SKILLS

Must have strong written and verbal communication skills in English, including the ability to write clear, professional correspondence and respond to routine inquiries. Bilingual skills are a plus.

## MATHEMATICAL SKILLS

General business math skills required, including addition, subtraction, multiplication, division, and computation of percentages and discounts.

## REASONING ABILITY

Must be able to follow established procedures and complete routine tasks with minimal supervision. Ability to recognize when an issue requires escalation to a supervisor or team lead is essential.

## QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

- Strong attention to detail and organizational skills.
- Ability to handle a high volume of routine tasks accurately and efficiently.
- Comfortable working in a structured, process-driven environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook); familiarity with fleet management or titling/registration systems a plus.
- Comfortable using digital document management tools and scanning equipment.
- Familiarity with vehicle registration, titling, or DMV-related processes preferred but not required.
- Reliable, punctual, and able to work effectively with minimal supervision.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

## EDUCATION AND/OR EXPERIENCE

- Minimum of a high school diploma or equivalent required.
- Prior administrative, office, or data entry experience preferred.
- Experience in automotive, fleet leasing, or vehicle licensing is a plus.

## CERTIFICATES, LICENSES, REGISTRATIONS

None required.

## PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or operate equipment; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

## WORK ENVIRONMENT

This role is performed in a professional office environment. The noise level is typically low.

## RECEIPT AND ACKNOWLEDGMENT

I understand this position description is intended as an outline of job duties and requirements and is not intended to be all-inclusive. The company may update this position description at any time for any reason deemed necessary by department management or corporate leadership. This position description does not constitute an employment contract or binding commitment on the part of the company.

In the event of a company reorganization, EMKAY reserves the right to determine an employee’s position assignment based on business needs, required skill sets, and the best interests of the company and its clients.

I have read the position description above and have had the opportunity to ask questions to clarify the duties and requirements of the role.


# Bilingual Maintenance Advisor (French & English) - Calgary

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.
- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Bilingual Maintenance Advisor (French & English) - Itasca

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.
- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Bilingual Maintenance Advisor (French & English) - Mississauga

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.
- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Maintenance Advisor - Calgary

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Maintenance Advisor - Mississauga

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.