Accident Management Specialists play a key role in ensuring that EMKAY customers receive assistance throughout the accident reporting and management progression. There are numerous moving parts throughout this process and it’s up to these specialists to keep those parts organized and moving. These individuals process and maintain records of transactions and provide customer service for the Accident Management department by performing the following duties.
*Subject to change based on department and corporate needs.
–Must be an innovative thinker while assisting clients with recommendations to manage repair expenses
–Mediate on behalf of the client when repair facilities perform substandard repairs
–Audit vendor’s invoices for accuracy and processes for prompt payment
–Document cost savings from point of sale negotiation and invoice auditing
–Document automobile losses in great detail and arrange short term rental transportation when needed
–Ability to comprehend automotive technical material and identify relevant details, facts and specifications
–Resolve fleet manager and driver complaints
–Resolve billing discrepancies with vendors
–Maintain certificates of insurance on client base
–Must be willing to work independently with minimal supervision
–Must remain flexible and adaptive to changes within the department and organization
–Ability to listen effectively and communicate with all levels of staff
–Other duties as assigned by management
ADDITIONAL DUTIES AND RESPONSIBILITIES
–Provide customer service to clients, vendors, and EMKAY employees using a professional, pleasant, and articulate manner of communication
–To provide superior customer service, the employee must be a self-starter, a problem solver, and willing to work in a fast paced environment
–Operate general office equipment such as computers, scanners, calculators, fax and photocopy machines
–Cross-train to perform duties in a backup role for other CSS department personnel and in turn will cross train other employees as a backup for own job duties
–Must have strong decision making abilities while discerning issues that need to be –referred to a supervisor for further action
–Open and route incoming mail while also preparing materials for outgoing mail
–Ability to ensure all correspondences are EMKAY compliant as outlined in our Marketing –Guideline and posted on the intranet
–Willingness to perform other special projects and duties as assigned by management
–Performs special projects and duties as assigned by department Manager
–Strong verbal and written communication skills
–Ability to work without constant supervision
–Research and problem solving skills
–Ability to anticipate, recognize, and define problems while formulating solutions
–Effectively Interact with customer executives, managers, and vendors
–Decisiveness with ability to discern issues that need to be referred to a supervisor
–General arithmetic skills
To perform this job successfully, an individual must be able to perform each of the aforementioned duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
The ideal candidate will be extremely detail oriented, well organized, and able to learn how to prioritize work duties. They will also be very reliable and a self-starter who can work with minimal direction. This position requires processing large quantities of work in an error free environment. Computer training or experience with a P/C is required. Must know, or be willing to learn, how to work with Microsoft Excel spreadsheets and word processing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Foreign language skills are a plus.
EDUCATION and/or EXPERIENCE
–Minimum of a High School graduate or equivalent work experience.
–Technical degree in automotive repair field is preferred
–Current I-Car and/or A.S.E. certification is preferred
–Prior automotive, fleet leasing, office and customer service experience is a plus.
–Word processing training or experience and spreadsheet training or experience helpful.
CERTIFICATES, LICENSES, REGISTRATIONS
HOURS AND WORK SCHEDULE
This position is defined at forty hours per week qualifying the employee for the standard benefit package made available to all full-time employees. To start, the work schedule would be one of the following schedules: Monday through Friday 7:15am to 4:00pm; 8:15am to 5:00pm; or 9:15am to 6:00pm with a predetermined 45 minute lunch period. The work schedule may be subject to revision depending upon Department needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:
–Business Ethics of Conduct
–Conflicts of Interest
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.