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Job Location US-IL-Itasca
Status Non-Exempt
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Type Regular Full-Time
Summary
Enhanced Fleet Management (EFM) Specialists are essential in EMKAY’s effort to efficiently manage the thousands of drivers that operate EMKAY vehicles. These individuals interact with both drivers and EMKAY employees on a constant basis in order to accomplish the tasks at hand. It is necessary for this individual to work well with others while also being able to own the process from start to finish. EFM Specialists act as fleet managers in order to handle day-to-day needs of our client’s drivers.
Essential Functions*
*Subject to change based on department and corporate needs.
–Provide customer service to clients, vendors, and EMKAY employees using a professional, pleasant, and articulate manner of communication
–Assist drivers with lost fuel cards, license plate inquiries, vehicle order statuses, rental needs, used vehicle purchase quotes, driver changes, and data file updates.
–Must be able to comprehend and explain EMKAY processes to clients in order to train them how to effectively utilize our tools
–Investigate and resolve driver inquiries regarding vehicle orders, driver-paid options, problems with deliveries, insurance cards, and any other issues the driver may have
–Act as liaison to accurately and quickly manage requests through the use of EMKAY’s CRM system
–Administer and understand each client’s specific operation policies through the Fleet Management services provided by EMKAY
–Perform tasks associated with vehicle quoting, arranging, and tracking vehicle transport and storage requests
–This position requires a team player to research and respond to requests from personnel in other EMKAY departments in the same timely and accurate manner as that given to outside customers
–Specialists will have a thorough understanding of client’s policies in order to effectively manage the fleet program on their behalf
–Critical Thinking is required. Decisions made in this role can have a significant financial impact on both EMKAY and the customer.
–Until otherwise notified, during training, all business correspondences to customers, drivers, manufacturers, and vendors must be reviewed and approved by management
Additional Duties and Responsibilities
–Provide customer service to clients, vendors, and EMKAY employees using a professional, pleasant, and articulate manner of communication
–To provide superior customer service, the employee must be a self-starter, a problem solver, and willing to work in a fast paced environment
–Operate general office equipment such as computers, scanners, calculators, fax and photocopy machines
–Cross-train to perform duties in a backup role for other CSS department personnel and in turn will cross train other employees as a backup for own job duties
–Must have strong decision making abilities while discerning issues that need to be referred to a supervisor for further action
–Open and route incoming mail while also preparing materials for outgoing mail
–Ability to ensure all correspondences are EMKAY compliant as outlined in our Marketing Guideline and posted on the intranet
–Willingness to perform other special projects and duties as assigned by management
Competencies
–Strong verbal and written communication skills
–Ability to work without constant supervision
–Extremely detail oriented and well organized
–Ability to multitask and prioritize work duties
–Research and problem solving skills
–Ability to anticipate, recognize, and define problems while formulating solutions
–General arithmetic skills
Qualifications
To perform this job successfully, an individual must be able to perform each of the aforementioned duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
The ideal candidate will be extremely detail oriented, well organized, and able to learn how to prioritize work duties. They will also be very reliable and a self-starter who can work with minimal direction. This position requires processing large quantities of work in an error free environment. Computer training or experience with a P/C is required. Must know, or be willing to learn, how to work with Microsoft Excel spreadsheets and word processing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Foreign language skills are a plus.
Education and Experience
–Minimum of a four year college degree or equivalent work experience
–Prior automotive, fleet leasing, office, and customer service experience is a plus
–Experience with Microsoft Office, especially with Excel and Word
Certificates, Licenses, and Registrations
None
Hours and Work Schedule
This position is nonexempt and qualifies for overtime pay for hours worked in excess of forty hours per week. The work schedule would be Monday through Friday at one of the following schedules: 7:15am to 4:00pm; 8:15am to 5:00pm; or 9:15am to 6:00pm, with a predetermined 45 minute lunch period. The work schedule may be subject to revision depending upon Departmental needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain in a stationary position throughout the majority of the day. Consistently operates a computer and general office equipment. The person in the position frequently communicates in-person and via telephone in order to complete job requirements. The employee frequently moves materials that weigh up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Corporate Policies
Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:
Harassment
Business Ethics of Conduct
Conflicts of Interest
Dress Code
Attendance
Privacy Statement
Marketing Guideline
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.
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