Provide technical and administrative support for the network, using Microsoft and Linux operating systems and a variety of application software. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of the network and users’ utilization of them.
*DUTIES AND ESSENTIAL JOB FUNCTIONS
*Subject to change based on department and corporate needs.
-Maintain Active Directory databases, including users, groups, print queues and login script. Make changes / improvements as needed.
-Set up and maintain user accounts and print queues on the corporate and test Linux systems.
-Administer MS Exchange / Outlook user and group setups.
-Administer peripherals, including Backup Exec and Veeam tape backup systems, Cisco FirePower settings, Barracuda anti-spam functions and web access software. Restore user files from tape and adjust web access rules and categories when need arises.
-Monitor server function and disk space availability using vSphere and other tools and proactively address potential full-disk problems.
-Make simple changes to network patching as needed (updating connection documentation in IT and executive depts.); monitor networking equipment. Report any problems to supervisors.
-Maintain server documentation, cable tagging, server labeling and IP address documentation.
-Maintain ready-to-use pc inventory.
-Maintain supply of mice, spare cards, cables, converters, etc., sufficient to handle day-to-day replacement needs.
-Maintain inventory of all pc’s and monitors in use, including location, type, speed, etc.
-Diagnose user pc and other hardware problems; repair, rebuild or replace as needed.
-Troubleshoot remote sales and Canada offices’ network and hardware problems.
-Install and configure new software packages, and maintain user software assignment, as approved by the organization.
-Troubleshoot software configuration problems as they arise.
-Perform monthly and other software updates as needed.
-Maintain software original library.
-Maintain license documentation; build and maintain license library.
-Diagnose and solve user Windows application problems, including Outlook and all Microsoft applications.
-Learn and troubleshoot user connectivity with the corporate and test Linux systems.
-Learn to recognize user EMKAY system problems and refer to development staff. Learn and support the solutions to simple common ones.
-Document common user problems and provide “helpful hint”- type communications for users.
-Coordinate with users in cases of system problems and shutdowns; communicate when to log out, when to log back in, etc.
-Become familiar with the EMKAY tools to assist with answering external customer and in-house user questions.
-Maintain help desk database and document all help desk activities in the EMKAY project management system.
OTHER FUNCTIONS AND RESPONSIBILITIES
-Responsible for assisting in the overall department customer service effort by using a pleasant, articulate telephone manner when answering and making telephone calls from and to customers, drivers, vendors, government agencies and EMKAY employees.
-This position requires a team player to interact, research and respond to requests for information and services, from personnel in other EMKAY departments and offices, in the same timely and accurate manner as that given to outside customers.
-To provide superior customer service, the employee must be a self-starter, a problem solver and possess multitasking abilities to work in a fast paced work environment.
-Good organizational habits are a must. Tasks and documentation must be organized and accountable at all times.
-Operates general office machines.
-Opens and routes incoming mail, answers correspondences and prepares forms and material for outgoing mail.
-Cross trains to perform duties in a backup role for other Information Technology department personnel and in turn will cross train other employees as a backup for own job duties.
-All correspondences must be EMKAY compliant as outlined in our Marketing Guideline and posted on the intranet
-Performs special projects and duties as assigned by department supervisor.
QUALIFICATIONS AND REQUIRED SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Person must be extremely detail oriented, well organized, and able to learn how to prioritize work duties, very reliable and a self-starter who can work with minimal direction. The ideal candidate will have the ability to process large quantities of work in an error free environment. Must have good communication and telephone skills. Training and/or experience with current Windows operating systems and networks is required. Must know or be able to learn how to work with spreadsheets and word processing. Must be able to file accurately, operate calculator, fax machine and photocopier, and configure printers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Familiarity with PowerShell server scripting, SQL Server database administration, Linux administration, virtual server architecture and configuration and simple application programming methods would be a plus.
Employee must have good English speaking and reading skills. Must also have the ability to write, read and comprehend simple business correspondence and memos. Must have good speaking ability and diction to effectively present information one-on-one to other employees of the organization and respond to questions from company executives, managers, customers and vendors. Foreign language skills are welcome.
General business arithmetic skills required such as addition, subtraction, multiplication, division, computation of percentages and discounts.
Must be able to work without constant supervision while performing routine job duties. Provide customer service by research and solving problems by developing the ability to anticipate, recognize and define problems, collect data, establish facts, and draw valid conclusions and formulate solutions. Must be able to perform decision making while discerning those issues that need to be referred to a supervisor for further action.
EDUCATION and/or EXPERIENCE
-Minimum of a CS Associate Degree or equivalent work experience required.
-Pursuing a CS Bachelor degree a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
HOURS AND WORK SCHEDULE
This position is exempt and does not qualify for overtime pay for hours worked in excess of forty hours per week.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.
Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:
-Business Ethics of Conduct
-Conflicts of Interest